What we may collect

When you browse the Velvet Skin website, create an account, place an order, contact us, or subscribe to communications, we may collect personal information that you provide directly or that is generated through your use of the website.

• Your name, email address and phone number.
• Billing and delivery information.
• Order details, account information and customer-service correspondence.
• Information submitted through forms, enquiries or product reviews.
• Technical information such as browser type, device information, IP address and website activity.

Why we use it

We use personal information where reasonably necessary to operate the store, fulfil orders, provide customer service and improve the website experience.

• To process and fulfil purchases.
• To communicate with you about an order or enquiry.
• To manage your customer account where applicable.
• To provide requested product or customer support.
• To maintain, secure and improve the website and online store.
• To comply with applicable legal, tax, accounting and record-keeping obligations.

Shopping with Velvet Skin

When you place an order, the information required to complete the transaction may be shared with the providers involved in processing your purchase, payment, delivery and related customer support.

Payment information may be processed directly by the payment service used at checkout. Velvet Skin does not need to receive or store your full payment-card details where those details are handled securely by the payment provider.

Website technology

The website may use cookies and similar technologies to keep the online store working, remember preferences, maintain shopping-cart or account functionality, understand website usage and improve performance.

Some cookies may be essential for the website to function. Others may support analytics or other optional functionality. Your browser may allow you to block or delete cookies, although doing so can affect parts of the shopping experience.

Messages from Velvet Skin

If you choose to subscribe to promotional emails or other marketing communications, we may use the contact details you provide to send you Velvet Skin news, product information or offers.

You can unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us. Transactional messages relating to an order, account or enquiry may still be sent where necessary.

Who may receive information

We do not sell your personal information. We may share information with trusted third parties where they need it to provide services to Velvet Skin or to complete a transaction you requested.

• Website, hosting and ecommerce service providers.
• Payment-processing providers.
• Delivery and logistics providers.
• Email, analytics and customer-service providers where used.
• Professional advisers, regulators or authorities where disclosure is required or permitted by law.

How long we keep information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, responding to enquiries, maintaining business records and meeting legal or regulatory requirements.

Velvet Skin takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No internet-based service can guarantee absolute security, so customers should also protect their passwords and account information.

Your personal information

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have rights relating to the personal information Velvet Skin holds about you.

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion or restriction where applicable.
• Object to certain processing where permitted by law.
• Withdraw consent where processing is based on consent.

We may need to verify your identity before acting on a privacy request.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to the website, our services or applicable requirements. The latest version will be published on this page with the updated date shown above.