Refund & Returns Policy.
Thanks for shopping at Velvet Skin. If you are not entirely satisfied with your purchase, we’re here to help.
Returning an item
You have 5 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Make sure the item is unused, in its original packaging, and that you have your receipt or other proof of purchase available.
How refunds are handled
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Questions about a return?
For help with a return or refund enquiry, contact the Velvet Skin team and include your order number where possible.
hello@velvetskin.co.za